Email Marketing FAQs

Upgrading

• Is there a continual upgrade path?

Support

• What support do you offer and do I have to pay extra for it?

Pricing

• What is a credit?
• Is it more cost effective to purchase large volumes of credits up front?
• Do you offer a subscription service?
• Can I top up my monthly subscription at anytime?

About the product

• What is email marketing?
• How quickly can I get started with i.send?
• What format do I need my email lists in?
• What SPAM checking does i.send perform?
• What range of email marketing services do you offer?
• Do I need to download any software to my PC?
• Can I run i.send® using a mac?
• Can I sign up for a trial version?
• Do I need any html or coding experience?
• What is a WYSIWYG Editor?
• Do I have Spell checking?
• Can I create my own email templates?
• Can you design me a highly creative template or one that is in accordance with my company's brand guidelines?
• Can I integrate i.send with my existing database software?
• Can I have each email personalised with my contact's details?
• Can you create me a landing page or micro-site for my campaign?
• i.send is just of a three products produced by itineris (i.send, i.content, i.meet), can i.send integrate with these products?
• Can I add attachment to my emails?
• What about people who can only receive plain text emails?
• Can I view the email in the various email clients such as Outlook, Outlook Express, Safari, to ensure that the design is consistent across all browsers?
• Can I do a trial send to my colleagues for their approval prior to sending the whole campaign?
• Can I export data out of i.send?
• Do I have to pay extra for multiple users on an account?
• Can I replace the standard footer at the bottom of the emails?
• Can i.send integrate with my existing database?
• What is classed as an email 'open'?
• Will I be able to tell 'who' is opening and clicking on the links to my website?
• Can I view my individuals customers click through paths on my website and monitor which specific pages they have been to?
• Can I see how much additional traffic has been generated from my email marketing campaign?
• Will i.send keep a store all of my statistics for all of my campaigns so that I can compare them?
• Do you sell mailing lists?
• Can I use my own email address or company specific one?
• What are the legal issues associated with email marketing?
• Will i.send automatically manage the 'unsubscribes' for me?
• Can I export all my 'unsubscribe' lists?




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